UWANT Warranty Policy

Legal Information & Notices

UWANT is a brand companies within the Suzhou Jiandan Youwei Co.,Ltd (hereinafter refer to as “UWANT”, “we”, “our” or “us”) take your privacy very seriously. We operate the website uwant.asia (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").


Agreement to Terms of Use

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and JW Technology Co.,Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records.

Statement

Product “Repair Service” warranty only supports product models through UWANT Authorized Official Website, or Authorized Official Online Store, or Authorized Official Retail Store. User can be check with UWANT Authorized Agents in your country or region.

The warranty and maintenance of any product “Repair Service” shall comply with local laws and regulations and UWANT Authorized Agents. The local area has the right to require the retention of invoices or the presentation of proof of purchase etc. when you apply product "Repair Service" warranty maintenance services.

The warranty and maintenance of any product “Repair Service” shall comply with local laws and regulations and UWANT Authorized Agents. The local UWANT Authorized Agents has the right to require the retention of invoices or the presentation of proof of purchase etc. when you apply product “Repair Service” warranty maintenance services. For models not sold in local, or purchase through UWANT Authorized Official Website, or Authorized Official Online Store, or Authorized Official Retail Store do not support product “Repair Service” warranty maintenance services. The product “Repair Service” warranty and maintenance period shall be subject to local laws and regulations and UWANT Authorized Agents.

Warranty Terms

  • You can contact, or email UWANT Authorized Agents in your country or region to check your product warranty.
  • UWANT products purchased through UWANT Authorized Official Website, or Authorized Official Online Stores, or Authorized Official Retail Stores have official product warranty rights.
  • UWANT Authorized Official Website, or Authorized Official Online Store, or Authorized Official Retail Store only selling models that match the UWANT Authorized Official Website. On the contrary, are not covered by the warranty service. *Product models vary by region, or may differ on some models.
  • Product maintenance and inspection will be carried out through UWANT Authorized Agents and, or UWANT Authorized Service Providers.
  • Ownership of the parts after product repair and disassembly belongs to UWANT, and if the repairs are carried out within the warranty period, the replacement of parts will not be extended or updated.
  • During the warranty period, if the product is determined to be faulty due to defective materials, workmanship or function, UWANT will repair or replace the product free of charge. This right will be determined by UWANT.
  • "IF" there is a shortage of parts during the warranty period (for example: color difference), UWANT will replace it with parts with the same function.
  • UWANT warranty does not affect the warranty liability arising from the purchase agreement between the seller (which may or may not be UWANT) and the end consumer.

Verify Repair or Inspection

The warranty and maintenance of any product “Repair Service” shall comply with local laws and regulations and UWANT Authorized Agents. The local area has the right to require the retention of invoices or the presentation of proof of purchase etc. when you apply product (Repair Service) warranty maintenance services.

Warranty Service DOES NOT INCLUDE

UWANT Products are designed and manufactured for continued high performance in normal home environments. If the product is in normal use and breaks down during the warranty period, UWANT will repair or replace parts for you free of charge. Please contact UWANT Authorized Agents in your country or region for more. IF THE FOLLOWING SITUATIONS OCCUR, IT WILL NOT FALL WITHIN THE SCOPE OF UWANT PRODUCT WARRANTY SERVICES

  • Normal wear and tear, including. parts that may wear out over time
  • Damage caused by human error, negligence, or intent.
  • Failure to use according to the instructions in the operating manual may result in damage or malfunction due to improper use, neglect of care, etc.
  • Clear the clog: if your machine is clogged, please refer to the uwant product guide/operation manual included in the product package for instructions.
  • Failures caused by external factors, such as transportation, weather, power outages or surges.
  • Failure caused by uncontrollable circumstances.

Failure, Negligent Use, Misuse, Negligent Or Careless Operation Of The Machine, Use Of The Product Not In Accordance With The Product Guide, or operation Manual

  • Failure or damage caused by the product being used for any purpose other than normal household use.
  • Use of parts that are not assembled or installed in accordance with the instruction guide.
  • Use non-UWANT original accessories or accessories.
  • Wrong installation (except when performed by UWANT).
  • Repairs or modifications performed by persons other than UWANT.